I recently had a problem with this software provider who I have had a two year and a half history with. AlmerSoft provides a workable automated file backup that I purchased in March 2005.
Since then, until a recent computer failure in which I was forced to replace my motherboard, I have been backing up all of my data on a daily basis to a second hard drive.
When I had my computer meltdown, I was saved a lot of trouble by having this backup. And for this, AlmerSoft provided a life saving service.
The problem arose after getting my computer started again and reloading everything. AlmerBackup, the software in question, immediately told me that it was a demo version and would expire in thirty days.
I wrote to AlmerSoft to tell them that the registration key I was given back in March 2005 that activated my purchase of this software, no longer activates the product.
I waited several days without hearing any response.
I wrote them a second time, a third time, until I now have written them seven times! I sent requests for help using their support email system and I sent them email from my Yahoo account.
This whole process began Dec 6, 2007. Still I have not heard from them and my ‘demo’ version of the software I paid for is useless.
I have no idea how to get them to respond. I don’t know if they think I am trying to get something free from them. They refuse to respond so I am left in the dark.
They are still selling their product and if I knew who to send a complaint to I would.
The bottom line is that I want to warn as many people as possible to NOT buy their software because they will not support it.
I hope this gets out to enough people so that the word will finally get to them.
Please, Save yourself some money and buy from someone else.
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