What the Hell is Going on with Comcast?
I just found this story through Digg about how a Comcast Tech got extremely rude with a paying customer after the tech disconnected the guys service. The situation can be better explained here and the tech was definitely in the wrong for actions and absolutely out of line for his verbal assault on the customer.
Periodically, I hear of horror stories from Comcast customers in the way they are treated so I decided to do some investigation of my own. I was appalled by what I learned. It just blows me away that this company is still in business.
Is their job so stressful that they cannot maintain a civil tongue? Do they hold their customers in such low esteem that they cannot afford basic simple courtesies to them?
Do they attend any type of seminar or training session that clearly identifies how Comcast employees are supposed to talk to their customers?
The list of atrocious behavior from Comcast is a long one covering the complete gamut from missed appointments, refusing to follow through on promises to return calls, to swearing at customers.
I am a Comcast customer only because I have no options concerning who I can deliver cable to my home. They say there is no monopoly in the cable service business but everywhere I have lived, since cable became popular in the 1970s, I have never had a second choice in service providers. If that is not a monopoly then I don’t know what is.
My horror story with them involved initial installation. When the installer showed up and did not do the complete install because his work order did not reflect everything I had specifically asked for (and verified with customer service the previous week) he told me it happens all the time. He did actually call his supervisor right then and set me up for another appointment the following week to finish the installation. I could not talk him into finishing in right then but he would do it saying he had other installs to do and was only allowed a certain amount of time. A lot of this sounded bogus but at least I didn’t have to deal with the dreaded customer service again.
Then I got to thinking about their television ads. The complete and utter lies they tell of how good it is to work there or how many satisfied customers they have, or how they make your life so much better for trusting them. They are the only ones you can go to.
I witnessed a very unusual event at my neighbors home. A Comcast installer arrived near the last minute of their scheduled appointment, as is usual for this company, and about twenty minutes later a second installer showed up. within thirty more minutes two other installers showed up. so now there are four installers to do this very simple installation. I know the installation was for hooking up three televisions and an internet connection. Anyway, the reason it took all of these guys to do this very standard and simple installation is because the neighbor is a 19 year thin very busty very pretty woman. Think about that for a moment. The secret to getting fast service is invite a beautiful young busty woman to be present and make sure the installer knows it. It still took them three hours to make this installation. Sometimes you just have to laugh at how shallow and dog-like men can be.
Every where I have worked all the employees are taught that the customer should be allowed to complain but you never, ever get into a shouting match with them or become disrespectful in any way.
Comcast clearly has the opinion that since they are the only providers of cable service than they can treat their customers any way they want.
We need to get someone who can penalize Comcast for their terrible customer service record. We hold politicians to account for their behavior, we hold police to account for their behavior, we hold every other company to account for their customer service but the difference with Comcast is that are indeed a monopoly and they bloody well take advantage of it.
Comcast does not restrict their distaste and lackadaisical treatment to customers of their television cable service. They also lie to internet customers as well. They claim they do not set bandwidth limits, but we have seen proof to the contrary. Check out this story as well, and here. These are just small examples of what Comcast actually does even though they try to convince the rest of us that they don’t so it.
How much longer is this corporation going to be allowed to get away with this treatment of its customers? Who can we complain to?
Or is this just a preview to the type of customer service we can expect from every business from now on?
More horror stories:
Comcast Must Die
Comcast and Congress Are Cozy Buddies
Comcast ads mislead customers abut FiOS
Comcast Censors Ad
Comcast Throttles BitTorrent Traffic
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